Technical Support
Bulletins
Independent Mode of Creo Simulate (Mechanica) - Retirement Notice (06-May-2012)
Creo 1.0 Products Maintenance Release Schedule (04-May-2012)
Critical patches provided in Windchill Quality Solutions 10.0 M070 update (30-Apr-2012)
Windchill PDMLink 10.1 F000 Patch for FlexPLM Discussion Support (25-Apr-2012)
Browser Performance in Windchill 10.0 ands 10.1 (18-Apr-2012)
Update on Technical Support Web Tools Availability (12-Apr-2012)
PTC Creo Elements/Direct 18.1 available! (26-Mar-2012)
New Case Tracker is Now Available (20-Mar-2012)
Registration is now open for PlanetPTC Live Orlando 2012 (01-Mar-2012)
PTC Creo Elements/Direct 17.0 M050 now available (16-Feb-2012)
TS Security Bulletin - Security issue for Creo Elements/Direct Model Manager 18.0 (09-Jan-2012)
PTC to Discontinue Support for the Arbortext Adapter to Oracle CM SDK 10g with Future Releases of Arbortext (05-Jan-2012)
PTC to Discontinue Support for the Arbortext Adapter to IBM DB2 Document Manager with Future Releases of Arbortext (05-Jan-2012)
PTC Creo Elements/Direct 18.0 M020 now available (02-Dec-2011)
PTC Creo Elements/Direct 18.0 M010 now available (10-Oct-2011)
PTC Creo Elements/Direct 17.0 M040 now available (01-Aug-2011)
PTC Creo Elements/Direct 18.0 available! (19-Jun-2011)
Arbortext 6.0 Licensing Transition (11-Jan-2011)
The licensing process for Relex products has changed (12-Nov-2010)
Arbortext Publishing Engine 6.0 Platform Support (17-Feb-2010)
System and Graphic Card Certification Process For The CoCreate Product Family (20-Feb-2009)
- Configure New Software
- Configure your Sales Order Number to hardware to receive codes for your new software.
- Reconfigure Software Licenses
- Move Service Contract Numbers (SCN) to different machines, consolidate licenses to single server from triad or break triad into single server.
- Retrieve Existing License Packs
- Retrieve existing license packs by SCN, CPU_ID (Host ID) or Install Site (Site ID).
- Business Asset Summary Web Tool
- Review and track information regarding purchases, installations, maintenance status, and configurations. (Or learn more and see a demo)
- Request Detailed License Reports
- Get all licensing information at a given site or sites. Use pivot tables to manage data.
- Asset Tags
- Group and manage licenses using Asset Tags. Assign names to specific licenses, or groups of licenses for easier tracking. Once Asset Tags have been mapped to licenses they can be tracked using the Business Asset Summary Web Tool, or by requesting a detailed license report.
- Update Contact Information
- Create, update, or de-activate contact information; merge duplicate contacts.
- Update Address Information
- Change existing or create new address information by hardware unit.
- Update Hardware Information
- Update existing contacts and addresses, update language preferences and platform information.
- PTC Licensing FAQ
- View Frequently Asked Questions about Licensing issues.
- Legal Agreements and Resources
- Regional reference documents for understanding the PTC license agreements that appear during the installation process of PTC products.
